Operations Support

Operations Support

Proper planning and preparation prevents poor performance.

We recognise that often it is not possible for a client to retain the full spectrum of skills and experience required to carry out the higher level of service and maintenance for some specialist systems. We are able to supply the knowledge and expertise to support the client's in-house teams, to keep systems functioning.

Ptarmigan provide a range of on and off site support services tailored to the needs of specific project.

Regardless of whether your system was installed by Ptarmigan, we offer flexible solutions to ensure that your systems do not let down your customer's experience.

Planned Maintenance
A proactive approach to taking care of your hardware, carrying out routine maintenance during planned down times to keep the systems operating as if new.
Remote Monitoring
Our support teams monitor shows remotely. By granting us remote access, we can monitor the health of your systems prior to opening the doors for the day and either carry out remote maintenance or notify the local operations team of problems.
Emergency Support
Our techical team can attend site to manage system failures and support the operations teams with recovering a system or component that has failed.